ePEN

UK Teaching and Awarding Active Hub ePEN
 

We're getting customer reports that they cannot login. We are working to restore services and will update you in 60 minutes. 

 

We have identified the problem with course logins. We are working to implement a solution and will update you with new information once it becomes available.  

 

We apologize for the technical issue impacting the ability to login. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in or when new information becomes available. 


 
We appreciate your patience while we addressed this issue. This incident is now resolved. 
UK Teaching and Awarding Active Hub ePEN
 

We're getting customer reports that some users are experiencing an error message when attempting to log into the site. We are working to restore services and will update you in 60 minutes. 

 

We have identified the problem with site login for ePen and Active Hub services, resulting in an error message when attempting to log into the sites. We are working to implement a solution and will update you with new information once it becomes available.  

 

Teams have made significant progress toward resolving the issue, but some users may still be experiencing an issue with login and error messages. We apologize for the inconvenience and will update you in 1 hour.

 
Services remain healthy and stable, and the issue is now resolved.
UK Teaching and Awarding Active Hub ePEN
 

Some customers are reporting that they cannot access Active Hub, and receive the following error "Unable to login. Please contact administrator". We are working to restore services and will update you in 60 minutes. 

 

We have confirmed a technical issue that may impact login to Active Hub and ePEN, where some users receive the error "Unable to login. Please contact administrator". Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We apologize for the technical issue impacting Active Hub and ePEN. Technology teams are engaged and confirmed that some services have been restored. We appreciate your patience and will provide an update in 60 minutes. 


 
We appreciate your patience while we addressed this issue. This incident is now resolved. 
UK Teaching and Awarding Active Hub ePEN
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have identified the problem with ePEN and Active Hub. We are working to implement a solution and will update you with new information once it becomes available.  

 

We apologize for the technical issue impacting Active Hub and ePEN. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update  when new information becomes available. 


 
We appreciate your patience while we addressed this issue. This incident is now resolved. 
UK Teaching and Awarding Active Hub ePEN
 

We're getting customer reports that they cannot log in. We are working to restore services and will update you in 60 minutes. 

 

We have confirmed a technical issue that may impact customers' log in. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

 

We apologize for the technical issue impacting login. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in when new information becomes available. 


 
We appreciate your patience while we addressed this issue. This incident is now resolved. 
UK Teaching and Awarding Active Hub ePEN
 

We're receiving customer reports that some users are unable to access Active Hub and are receiving an 'Unable to log in, please contact administrator error message. We are working to restore services and will update you in 60 minutes. 

 

We apologize for the technical issue impacting Active Hub and Epen. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


 

Teams have made significant progress toward resolving the issue, but some users may still be experiencing access issues to Active Hub and EPen. We apologize for the inconvenience and will update you when more information is available.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.