Degraded Performance

Incident

Degraded Performance

Status: Closed
Start:
End:
Duration: 18 minutes
Affected Components:
UK Teaching and Awarding Active Hub ePEN
Update

We're getting customer reports that some are experiencing an error message when attempting to login.. We are working to restore services and will update you in 60 minutes. 

Update

We have confirmed a technical issue is impacting customers' ability to log into both Epen and Active Hub. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing an issue with logging into Active Hub and Epen. We apologize for the inconvenience and will update you in 1 hour.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.