Resolved - Active Hub and ePen

Incident

Resolved - Active Hub and ePen

Status: Closed
Start:
End:
Duration: 15 minutes
Affected Components:
UK Teaching and Awarding Active Hub ePEN
Update

We're getting customer reports that some users are experiencing an error message when attempting to log into Active Hub. We are working to restore services and will update you within the next hour. 

Update

We have confirmed a technical issue is preventing users from logging into their Active Hub and ePen sites . We apologize for the inconvenience while we work to resolve the issue and will update you when new information becomes available.

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing an issue with login. We apologize for the inconvenience, and will provide an update in 1 hour.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.