Unavailable Active Hub and ePen

Incident

Unavailable Active Hub and ePen

Status: Closed
Start:
End:
Duration: 18 minutes
Affected Components:
UK Teaching and Awarding Active Hub ePEN
Update

We're getting some customer reports that they cannot log in, receiving a "Please contact administrator".  We are working to restore services and will update you within the next hour.

Update

We have confirmed a technical issue that may impact customers' ability to log in to Active Hub and Epen. We apologize for the inconvenience while we work to resolve the issue, and we will update you when new information becomes available.

Update

We apologize for the technical issue impacting Active Hub and ePen. Technology teams are engaged and working on restoring services. We appreciate your patience and will provide an update when new information becomes available.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.