ATP (NNAT-3, TELL, GRADE, GMADE)

Resolved - Novas and Review 360
Clinical Assessments UK Teaching and Awarding AimswebPlus Active Hub ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Q-Global Direct Learner Work Transfer (DLWT) Q-Interactive Edexcel Online(EOL) Review360 ePEN Work Sampling Online Exam Viewer Exam Wizard Gateway Novas Online Marking Pearson Onscreen Testing Platform (POP) Results Plus Secure File Transfer (SFT) SharePoint Special Considerations
 

We are investigating an issue with Novas and Review 360. As a result, customers are seeing an error message while trying to login. We will update you in the next 60 minutes as more information is provided.

 

We have confirmed a technical issue that may impact Novas and Review 360. Some customers may be unable to login. Teams are working to resolve this issue. We sincerely apologize for any inconvenience.

 

Services are now restored to being healthy and stable. Thank you for your patience as we worked to resolve this issue.

Unavailable *
Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School Direct Learner Work Transfer (DLWT) MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 ePEN Pearson + Pearson Practice English (PPE) App Work Sampling Online Exam Viewer Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Gateway Versant Novas Online Marking Pearson Onscreen Testing Platform (POP) Results Plus Secure File Transfer (SFT) SharePoint Special Considerations International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are investigating an issue with (the course launch, assessments, and sign-in.) As a result, customers may see an (error message, blank page, and slowness) when attempting to (what are they doing?) We will update you in the next 60 minutes with more information.

 
Services remain healthy and stable, and the issue is now resolved.

Test Scenario 5 - Identified
Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 1 - Degraded Performance
Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 2 - Unavailable
Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course.

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance

Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 

resolved

Degraded Performance

Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are aware of an issue where some customers may be unable to launch courses. We are working to restore services and will update you in 60 minutes. 

 

Some Mastering customers are also affected by this course access issue. We are working to implement a solution and will update you with new information once it becomes available.  

 

We have identified the problem with course access. We are working to implement a solution and will update you in 60 minutes.  

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance

Higher Education Courseware English Language Learning Clinical Assessments AimswebPlus Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

INVESTIGATING: Some customers are unable to access their Mastering based courses and are experiencing a "504 Page Not found" error message when attempting to log in.  We are working to restore services and will update you in 60 minutes. 

 

INVESTIGATING: Some customers are unable to access their Mastering & MyLab based courses and are experiencing a "504 Page Not found" error message when attempting to log in. Technical teams are engaged and are investigating the issue.

 
Services remain healthy and stable, and the issue is now resolved.
 

RESOLVED: The Log in issue related to Mastering & MyLab has been resolved and customers are now able to access their courses.

Maintenance
Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

Clinical Assessments, English Language Learning, Higher Education Courseware, Pearson +, Test Services, Workforce Solutions is under maintenance. During this time, access will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance

English Language Learning Clinical Assessments AimswebPlus English Benchmark Young Learners (EBYL) ATP (NNAT-3, TELL, GRADE, GMADE) MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Review360 Pearson Practice English (PPE) App Work Sampling Online Reader+ / eBook / eText Test Hub Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 
Services remain healthy and stable, and the issue is now resolved.