Pearson English Portal App

Degraded Performance

English Language Learning Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP) Pearson English Portal App Pearson Practice English (PPE) App Reader+ / eBook / eText Test Hub Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 

We have identified the problem with (EDIT: course access, content, quizzes.) We are working to implement a solution and will update you with new information once it becomes available.  

 

We apologize for the technical issue impacting (what happened?). Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Test Scenario 5 - Identified

English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 1 - Degraded Performance

English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 2 - Unavailable

English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course.

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance

English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 

resolved

Degraded Performance

English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot access Mastering courses. We are working to restore services and will update you in 60 minutes. 

 

We have identified the problem with course access. We are working to implement a solution and will update you with new information once it becomes available.  

 

We have confirmed a technical issue that may impact customers' access to their. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

 

We apologize for the technical issue impacting course access. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance

English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot access courses. We are working to restore services and will update you in 60 minutes. 

 

We have identified the problem with course access. We are working to implement a solution and will update you with new information once it becomes available.  

 

We have confirmed a technical issue that may impact customers' login. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

 

We apologize for the technical issue impacting login. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in when new information becomes available. 


 
We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot log into their courses. We are working to restore services and will update you when we have new information. 

 

We're getting customer reports that they cannot log into their courses. We are working to restore services and will update you when we have new information. 

 

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to log in or access course(s). Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We apologize for the technical issue impacting course access and login. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


 
Services remain healthy and stable, and the issue is now resolved.

Unavailable

English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

Some customers are reporting that they cannot log in to their Mastering courses. We are working to restore services and will update you in 60 minutes. 

 

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to log in to their courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We apologize for the technical issue impacting your courses. Some customers are reporting they are receiving the error "Unable to login, Please contact administrator" when attempting to access their courses. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in  60 minutes or when new information becomes available. 


 

We have identified the technical issue that may impact your course(s) and working to resolve the issue. While remediation actions continue some customers may continue to experience the error message "unable to login, please contact administrator" when attempting to access their courses. We apologize for any inconvenience. 

 
We appreciate your patience while we addressed this issue. This incident is now resolved.

Degraded Performance

English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are aware of an issue where some customers may be unable to launch courses. We are working to restore services and will update you in 60 minutes. 

 

Some Mastering customers are also affected by this course access issue. We are working to implement a solution and will update you with new information once it becomes available.  

 

We have identified the problem with course access. We are working to implement a solution and will update you in 60 minutes.  

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.