Degraded Performance

Incident

Degraded Performance

Status: Closed
Start:
End:
Duration: 43 minutes
Affected Components:
English Language Learning Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP) Pearson English Portal App Pearson Practice English (PPE) App Reader+ / eBook / eText Test Hub Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
Update

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

Update

We have identified the problem with (EDIT: course access, content, quizzes.) We are working to implement a solution and will update you with new information once it becomes available.  

Update

We apologize for the technical issue impacting (what happened?). Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.