Degraded Performance

Incident

Degraded Performance

Status: Closed
Start:
End:
Duration: 1 hour 2 minutes
Affected Components:
English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
Update

We're getting customer reports that they cannot log into their courses. We are working to restore services and will update you when we have new information. 

Update

We're getting customer reports that they cannot log into their courses. We are working to restore services and will update you when we have new information. 

Update

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to log in or access course(s). Teams are working on resolving this issue; we apologize for any inconvenience. 

Update

We apologize for the technical issue impacting course access and login. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


Resolved

Services remain healthy and stable, and the issue is now resolved.