Degraded Performance

Incident

Degraded Performance

Status: Closed
Start:
End:
Duration: 40 minutes
Affected Components:
English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
Update

We're getting customer reports that they cannot access courses. We are working to restore services and will update you in 60 minutes. 

Update

We have identified the problem with course access. We are working to implement a solution and will update you with new information once it becomes available.  

Update

We have confirmed a technical issue that may impact customers' login. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

Update

We apologize for the technical issue impacting login. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in when new information becomes available. 


Resolved

We appreciate your patience while we addressed this issue. This incident is now resolved.