Unavailable

Incident

Unavailable

Status: Closed
Start:
End:
Duration: 56 minutes
Affected Components:
English Language Learning Higher Education Courseware Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson + Pearson Practice English (PPE) App Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
Update

Some customers are reporting that they cannot log in to their Mastering courses. We are working to restore services and will update you in 60 minutes. 

Update

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to log in to their courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

Update

We apologize for the technical issue impacting your courses. Some customers are reporting they are receiving the error "Unable to login, Please contact administrator" when attempting to access their courses. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in  60 minutes or when new information becomes available. 


Update

We have identified the technical issue that may impact your course(s) and working to resolve the issue. While remediation actions continue some customers may continue to experience the error message "unable to login, please contact administrator" when attempting to access their courses. We apologize for any inconvenience. 

Resolved

We appreciate your patience while we addressed this issue. This incident is now resolved.