MyEnglishLab (MEL)

Degraded Performance

English Language Learning Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP) Pearson English Portal App Pearson Practice English (PPE) App Reader+ / eBook / eText Test Hub Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 

We have identified the problem with (EDIT: course access, content, quizzes.) We are working to implement a solution and will update you with new information once it becomes available.  

 

We apologize for the technical issue impacting (what happened?). Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available. 


 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance

English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC)
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 
Services remain healthy and stable, and the issue is now resolved.

Test Scenario 5 - Identified
English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 1 - Degraded Performance
English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance

English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP)
 

We're getting customer reports that they cannot sign in. We are working to restore services and will update you in 60 minutes. 

 
Services remain healthy and stable, and the issue is now resolved.

Degraded Performance

English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP)
 

We're getting customer reports that they cannot access courses. We are working to restore services and will update you in 60 minutes. 

 
Services remain healthy and stable, and the issue is now resolved.

Test Scenario 7 - Maintenance
English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP)
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have identified the problem with (EDIT: course access, content, quizzes.) We are working to implement a solution and will update you with new information once it becomes available.  

 
Services remain healthy and stable, and the issue is now resolved.

Test Scenario 1 - Degraded Performance
English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP)
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to (what can't they do?). Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 2 - Unavailable
English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Versant Pearson Onscreen Testing Platform (POP) Results Plus International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are testing a new alert system. This is a test and does not impact your course.

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance

English Language Learning Higher Education Courseware Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Pearson English Connect (PEC) Q-Global MathXL For School MyLab Pearson English Portal (PEP) Q-Interactive Pearson English Portal App Pearson Interactive Labs Review360 Pearson + Pearson Practice English (PPE) App Work Sampling Online Revel Reader+ / eBook / eText Test Hub StatCrunch Versant International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 

resolved