Revel

Degraded Performance: Mastering & Revel
Higher Education Courseware Mastering Revel
 

We're getting customer reports that some users are unable to login. We are working to restore services and will update you within the next hour.

 
[In Progress]

We have confirmed a technical issue that may impact customers to login. We apologize for the inconvenience while we work to resolve the issue and will update you when new information becomes available.

Degraded Performance
Higher Education Courseware Revel
 

We're getting customer reports that some users are unable to login. We are working to restore services and will update you within the next hour.

 

We have confirmed a technical issue that may impact customer's ability to login. We apologize for the inconvenience while we work to resolve the issue and will update you when new information becomes available.

 

We apologize for the technical issue impacting course logins. Technology teams are engaged and working on restoring services. We appreciate your patience and will provide an update when new information becomes available.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.

Issue Detected*
Higher Education Courseware English Language Learning Mastering Revel Reader+ / eBook / eText
 

TEST: We're getting customer reports that they cannot (what are they trying to do?). We are working to restore services and will update you in 60 minutes. 

 

TEST: We have identified the problem with (EDIT: course access, content, quizzes.) We are working to implement a solution and will update you with new information once it becomes available.  

 

TEST: We have confirmed a technical issue that may impact your course(s). Some customers may be unable to (what can't they do?). Teams are working on resolving this issue; we apologize for any inconvenience. 

 

TEST: We have identified the problem with (EDIT: course access, content, quizzes.) We are working to implement a solution and will update you with new information once it becomes available.  

 
[TEST] Services remain healthy and stable, and the issue is now resolved.

Unavailable *
Higher Education Courseware English Language Learning Clinical Assessments UK Teaching and Awarding AimswebPlus Pearson Test of English (PTE) Active Hub English Benchmark Young Learners (EBYL) Learning Catalytics ATP (NNAT-3, TELL, GRADE, GMADE) Active Learn Primary Mastering MyEnglishLab (MEL) Keystone (DRA-3/EDL-2, Write to Learn) Active Learn Secondary Pearson English Connect (PEC) Q-Global MathXL For School Direct Learner Work Transfer (DLWT) MyLab Pearson English Portal (PEP) Q-Interactive Edexcel Online(EOL) Pearson English Portal App Pearson Interactive Labs Review360 ePEN Pearson + Pearson Practice English (PPE) App Work Sampling Online Exam Viewer Revel Reader+ / eBook / eText Exam Wizard Test Hub StatCrunch Gateway Versant Novas Online Marking Pearson Onscreen Testing Platform (POP) Results Plus Secure File Transfer (SFT) SharePoint Special Considerations International Certificate (PTE General) Readiness Test Level Test Benchmark Test
 

We are investigating an issue with (the course launch, assessments, and sign-in.) As a result, customers may see an (error message, blank page, and slowness) when attempting to (what are they doing?) We will update you in the next 60 minutes with more information.

 
Services remain healthy and stable, and the issue is now resolved.

Logins Unavailable
Higher Education Courseware Revel
 

We're getting customer reports that they cannot login. We are working to restore services and will update you in 60 minutes. 

 

We have confirmed a technical issue that may impact customers' (what can't they do?). We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Maintenance
Higher Education Courseware Revel
 

Revel is under maintenance. During this time, access will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Maintenance
Higher Education Courseware Revel
 

Revel is under maintenance. During this time, access will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Maintenance
Higher Education Courseware Revel
 

Revel is under maintenance. During this time, access will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Maintenance
Higher Education Courseware Revel
 

Revel is under maintenance. During this time, access will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Test Scenario 7 - Maintenance
Higher Education Courseware Revel
 

We are testing a new alert system. This is a test and does not impact your course. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update.