Access to Active Learn Primary, Active Learn Secondary and Edexcel Online has been restored

Incident

Access to Active Learn Primary, Active Learn Secondary and Edexcel Online has been restored

Status: Closed
Start:
End:
Duration: 16 minutes
Affected Components:
UK Teaching and Awarding Active Learn Primary Active Learn Secondary Edexcel Online(EOL)
Update

Some customers are reporting that they are experiencing an error message when attempting to login to Active Learn Primary and Active Learn Secondary. We are working to restore services and will update you within the next hour.

Update

We have confirmed a technical issue that may impact Active Learn Primary, Active Learn Secondary and Edexcel Online. Some customers may may experience an error message when attempting to login. Teams are working to resolve this issue. We sincerely apologize for any inconvenience.

Update

We apologize for the technical issue impacting Active Learn Primary, Active Learn Secondary and Edexcel Online. Technology teams are engaged and working on restoring services. We appreciate your patience and will provide an update in 60 minutes.

Resolved

We appreciate your patience while we addressed this issue. This incident is now resolved.