Resolved: Active Learn Primary and Active Learn Secondary and Edexcel Online (EOL)

Incident

Resolved: Active Learn Primary and Active Learn Secondary and Edexcel Online (EOL)

Status: Closed
Start:
End:
Duration: 23 minutes
Affected Components:
UK Teaching and Awarding Active Learn Primary Active Learn Secondary Edexcel Online(EOL)
Update

We're getting customer reports that they cannot log in to Active Learn Primary and Active Learn Secondary receiving an "Unable to login, Please contact administrator." error message. We are working to restore services and will update you within the next hour.

Update

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to log in to Active Learn Primary and Secondary and to Edexecl online (EOL). Teams are working to resolve this issue. We sincerely apologize for any inconvenience.

Update

We apologize for the technical issue impacting Active Hub Primary and Secondary and Edexecl Online (EOL). Technology teams are engaged and working on restoring services. We appreciate your patience and will provide an update when new information becomes available.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.