Monitoring - Active Hub and ePen

Incident

Monitoring - Active Hub and ePen

Status: Closed
Start:
End:
Duration: 21 minutes
Affected Components:
UK Teaching and Awarding Active Hub ePEN
Update

We're getting some customer reports that they cannot log into Active Hub. We are working to restore services and will update you in 60 minutes. 

Update

We have confirmed a technical issue that may impact customers' access to Active Hub and ePen. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing login issues . We apologize for the inconvenience and will update you when more information is available.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.