Monitoring is currently in place as access to Pearson+, MyLab and Mastering sites is being restored

Incident

Monitoring is currently in place as access to Pearson+, MyLab and Mastering sites is being restored

Status: Closed
Start:
End:
Duration: 20 minutes
Affected Components:
Higher Education Courseware Mastering MyLab Pearson +
Update

We're getting customer reports that they are receiving an error message when attempting to access MyLab and Mastering sites. We are working to restore services and will update you in 60 minutes.

Update

We have confirmed a technical issue that is impacting Pearson+, MyLab and Mastering sites. Some customers may experience an error message. Teams are working on resolving this issue; we apologize for any inconvenience.

Update

As services begin to recover, Pearson technical teams are currently monitoring the environment to ensure stability. We apologize for the technical issue impacting your courses: we appreciate your patience and will provide an update when new information becomes available. 


Resolved

We appreciate your patience while we addressed this issue. This incident is now resolved.