Access to Pearson+, MyLabs and Mastering sites has been restored

Incident

Access to Pearson+, MyLabs and Mastering sites has been restored

Status: Closed
Start:
End:
Duration: 16 minutes
Affected Components:
Higher Education Courseware Mastering MyLab Pearson +
Update

Some customers are reporting that they cannot access MyLabs and Mastering sites. We are working to restore services and will update you in 60 minutes. 

Update

Customers are reporting that they are receiving the error message "unable to login. Please contact administrator" when attempting to access Pearson+, Mylabs and Mastering sites. Teams are working on resolving this issue; we apologize for any inconvenience.

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing an error message when attempting to access their Pearson+, MyLab and Mastering sites. We apologize for the inconvenience and will update you in 1 hour.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.