Issue Resolved - Multiple Course Logins

Incident

Issue Resolved - Multiple Course Logins

Status: Closed
Start:
End:
Duration: 31 minutes
Affected Components:
Higher Education Courseware Learning Catalytics Pearson Interactive Labs StatCrunch
Update

We're getting customer reports that some users cannot login. We are working to restore services and will update you in 60 minutes. 

Update

We have confirmed a technical issue that may impact your courses. Some customers may be unable to login. Teams are working on resolving this issue; we apologize for any inconvenience. 

Update

We have confirmed a technical issue that may impact your courses. Some customers may be unable to login. Teams are working on resolving this issue; we apologize for any inconvenience. 

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing degraded login performance. We apologize for the inconvenience and will update you in 1 hour.

Resolved

We appreciate your patience while we addressed this issue. This incident is now resolved.