Active Learn Primary and Active Learn Secondary Degraded Performance

Incident

Active Learn Primary and Active Learn Secondary Degraded Performance

Status: Closed
Start:
End:
Duration: 23 minutes
Affected Components:
UK Teaching and Awarding Active Learn Primary Active Learn Secondary Edexcel Online(EOL)
Update

We're getting customer reports that some customers are unable to log in to Active Learn Primary and Secondary. We are working to restore services and will update you in 60 minutes. 

Update

We apologize for the technical issue impacting access to Active Learn Primary and Secondary and Edexcel Online (EOL). Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in when new information becomes available. 


Update

We have confirmed a technical issue that may impact customers’ ability to login to Edexcel Online, Active Learn Primary and Secondary . We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.