Degraded Performance

Incident

Degraded Performance

Status: Closed
Start:
End:
Duration: 15 minutes
Affected Components:
Higher Education Courseware Mastering MyLab Pearson +
Update

Customers are reporting that they are receiving the error message "Unable to login, please contact administrator" when attempting to access their courses. We are working to restore services and will update you in 60 minutes.

Update

We have confirmed a technical issue that may impact your courses. Some customers may receive the error message "Unable to login, please contact administrator". Teams are working on resolving this issue; we apologize for any inconvenience.

Resolved

We appreciate your patience while we addressed this issue. This incident is now resolved.