Degraded Performance

Incident

Degraded Performance

Status: Closed
Start:
End:
Duration: 20 minutes
Affected Components:
Higher Education Courseware Mastering MyLab
Update

We're getting customer reports that some users experience an error message "Unable to log in, please contact administrator" when logging in to Mastering and XL courses We are working to restore services and will update you in 60 minutes. 

Update

We have confirmed a technical issue that may impact customers’ access to mastering and XL courses. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing login errors when accessing Mastering and XL course. We apologize for the inconvenience and will update you in 30 minutes.

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.